# Guides: Refunds
URL: /docs/guides/refunds

How to request one.

You can ask for a refund within 14 days of a plan payment, wherever you live. Go to Settings → Billing, and under Payments press **Ask for a refund**. You can also [contact us](/docs/resources/support): tell us the email on your account, the charge in question, and the reason. Every refund request is read by a person on our team, not issued automatically, and we reply by email. A refund within the 14 days is for that whole payment, back to the card it came from.

If something was not working, say so, because a product fault is treated differently from a change of mind.

The 14 days also cover the right of withdrawal that consumers in the EU and the UK have. After 14 days, payments are not refunded unless the law requires it. See the [Terms](https://www.nudgly.io/terms#plans).

Top-up credits are not refundable.

For anything billing-related, writing to us directly is always the fastest path.