# Resources: Frequently Asked Questions
URL: /docs/resources/faq

Quick answers.

<Terms>
  <Term name="Is my assistant the same on WhatsApp and the dashboard?">
    Yes. Same assistant, same memory, two places.
  </Term>
  <Term name="Can I change my assistant’s personality?">
    Yes, anytime, in My Assistant. The tone changes; the capabilities do not.
  </Term>
  <Term name="Will the assistant send emails or make bookings without asking?">
    No. Anything sensitive — send, book, delete — pauses for your approval.
  </Term>
  <Term name="What is the difference between a workflow and a routine?">
    A workflow is run by the assistant when a trigger fires. A routine is a checklist you work through, with the assistant reminding you.
  </Term>
  <Term name="What is an action?">
    One thing the assistant does for you. Your plan includes a monthly amount.
  </Term>
  <Term name="Do I get a free trial, and what happens after?">
    Yes, 7 days, including a set amount of actions. When the trial ends, you are automatically billed and moved to a paid plan, unless you cancel before it ends.
  </Term>
  <Term name="How do I upgrade?">
    In Settings → Billing. See [Plans and Actions](/docs/get-started/plans-and-actions) for what each tier includes.
  </Term>
  <Term name="Which features are Pro+?">
    The Meetings assistant, approval-gated actions like sending email and booking, the most workflows, and the highest action volume.
  </Term>
</Terms>