Frequently Asked Questions

Where can I talk to my assistant?: On the web app, and in Telegram. It is the same assistant and the same memory in both. You can also use Nudgly from inside ChatGPT and Claude. There is no Nudgly phone app yet, and Nudgly does not work in WhatsApp or iMessage.
Can I change my assistant’s personality?: Yes, anytime, in My Assistant. The tone changes; the capabilities do not.
Will the assistant send emails, book, or pay without asking?: No. Before it sends an email, pays, books, or deletes something, it always shows you an approval card and waits for your OK, in every approval mode. Once you approve, it can book and pay on a website for you with its own computer.
What is the difference between a workflow and a routine?: A workflow is run by the assistant when a trigger fires. A routine is a checklist you add to your tasks and work through yourself.
What are credits?: What the assistant’s actions are paid with. Bigger jobs use more credits than small ones. Your plan includes credits each month, and you can buy a top-up if you run out. See your usage in Settings → Usage.
Do I get a free trial, and what happens after?: Yes, 7 days, with a set amount of credits each day that refreshes daily. You are told the price and the date in advance, and we email you a reminder 2 days before the charge. When the trial ends, you are billed and your plan starts, unless you cancel before it ends.
How do I upgrade or downgrade?: In Settings → Billing. Upgrades start straight away. Downgrades start at the end of your billing period. See Plans and Credits for what each plan includes.
What do Pro and Pro+ add?: More credits, every app in Integrations, and the meeting assistant that joins your calls and takes notes. Pro+ has the most credits and the most meeting time.
Is there a support chat?: No. Support is by email, answered by a person. Use the contact page. See Getting Support.