Troubleshooting
Fixes for the most common issues.
6 min read
An integration stopped working. Disconnect it in Integrations and reconnect, signing in fresh. This resolves most connection problems.
The assistant did not do something I asked. Check Activity to see what it did and did not do. If an action needed approval, look for an approval card in the chat, or a draft under AI Drafted in Emails. In My bookings, a booking that is not Confirmed has not been booked yet.
A workflow did not run. Open the workflow and check it is Live, not Paused, and check its recent runs for an error. You can also tap “Run now” to test it.
A workflow with an AI step does not run as often as I set. A workflow with an AI step runs at most once an hour, and one started by email at most 6 times an hour. See Workflows.
My assistant stopped answering in Telegram. If you sent /stop or STOP, the chat was disconnected. Connect it again from Integrations. Telegram takes text only, so photos, files, and voice notes need the web app.
I ran out of credits. Check Settings → Usage. Your plan refills each month, or you can buy a top-up in Settings → Billing.
Something looks wrong or I hit an error. Note what you were doing and contact us.
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